Eternal Embrace Ring

Courier Delivery: All orders are dispatched exclusively via DHL Express priority courier (DHL only — not FedEx or standard couriers). Every parcel is fully insured with secure tracking and requires a direct signature upon receipt.

Returns & Exchanges: We maintain a strict no return or exchange policy. All sales are final once orders are confirmed and dispatched. We encourage clients to review product dimensions and gemological specifications carefully before purchasing.

Ring Resizing: Ring resizing is completely free of charge at any time. Clients are responsible for round-trip DHL Express shipping charges and any applicable customs duties or import taxes.

Hand-finished in our atelier. Store individual pieces in their provided suede pouches to prevent friction and abrasion. Avoid wearing fine jewelry while swimming, handling harsh chemicals, or engaging in rigorous activities.

Clean gently with lukewarm water, mild non-detergent soap, and an ultra-soft brush. Rinse thoroughly and pat dry with a lint-free cloth.

Our master atelier provides lifelong restoration, prong inspection, and repair services. For repairs, clients bear the round-trip shipping charges as well as any applicable customs duties.

Every creation is accompanied first and foremost by our official Natural Gems Atelier Certificate of Authenticity.

In addition, our natural gemstones and signature creations are certified by leading international gemological laboratories including GRA, GAC, GIC, and EGL (as well as GIA, Gübelin, and GRS upon request for high-carat stones). Each certificate authenticates the stone's natural provenance, carat weight, color, cut, dimensions, and treatment characteristics.

At Natural Gems & Saphiora, your privacy and discretion are paramount. All transactions are protected by enterprise-grade 256-bit SSL encryption and processed through secure, PCI-DSS compliant payment gateways (Stripe & PayPal). We never store full credit card credentials on our servers.

Personal details and bespoke commissions are held with the strictest confidentiality. For complete details on our data protection commitments, view our official Privacy Policy.