Our bespoke commissions begin with a one-on-one consultation with our master gemologists. You may select your preferred natural gemstone, precious metal (18k Yellow Gold, 18k Rose Gold, 18k White Gold, or Platinum), and setting style through our Customise salon or in person at our Penang atelier. Once agreed, our craftsmen hand-set and polish your unique piece over 400+ hours of dedicated atelier craft.
Ready-to-wear signature pieces ship within 1 to 2 business days. Bespoke rings and custom solitaire creations typically require 2 to 4 weeks depending on the complexity of the mount and gemstone acquisition. If you have an urgent engagement date or anniversary, please alert our concierge and we will do our utmost to accommodate.
Yes. We offer an extensive inventory of certified unheated Ceylon sapphires, Colombian emeralds, and Burmese rubies available for individual purchase. Each loose stone is delivered in a tamper-evident presentation vault with its full grading report.
All our gemstones are 100% genuine earth-mined precious gems. We are specialised in both unheated and heated gemstones, hand-selected by our gemologists for exceptional fire, color saturation, and brilliance. Every gemstone's heat or treatment status is declared with total transparency.
Our gemstones and signature jewelry pieces are certified by leading international gemological laboratories including GRA, GAC, GIC, and EGL. Each certificate authenticates the stone's natural provenance, carat weight, color, cut, and treatment characteristics.
We strictly adhere to conflict-free practices. All diamonds are compliant with the Kimberley Process, and our colored gemstones are sourced directly from artisanal mining partners in Sri Lanka, Madagascar, and Colombia where fair wages and environmental stewardship are practiced.
All orders are shipped exclusively via DHL Express courier (DHL only — not FedEx or other couriers). Every parcel is fully insured with secure tracking and signature required upon delivery to guarantee complete peace of mind.
We have a strict no return or exchange policy. All sales are final once orders are confirmed and dispatched. We encourage clients to review product dimensions, ring sizing, and specifications carefully before purchasing.
Yes! Ring resizing is completely free of charge at any time. However, customers must bear the shipping charges (round-trip) and any local customs duties or import taxes associated with transit.
Our master atelier provides lifelong restoration and repair services. For all repairs, customers should bear the shipping charges as well as any applicable customs duties both ways.
Store individual pieces in their provided suede pouches to prevent friction. Avoid wearing fine jewelry while swimming, handling chemicals, or performing rigorous activities. Clean gently with lukewarm water, mild non-detergent soap, and an ultra-soft brush.
Our dedicated concierge and gemologists are available to assist with private viewings, custom designs, and gemstone advice.
